Job Description
Are you looking for a career with Flexible Hours and the convenience of a Work From Home job? Horizon Support Solutions is seeking a detail-oriented Customer Service Representative to join our team in the Louisville, KY area. We offer Weekly Pay and a supportive remote work environment, perfect for balancing work and life.
In this role, you will serve as the first point of contact for our clients, delivering exceptional service that builds loyalty and trust. Whether you are an experienced professional or just starting your career, we provide the training and tools you need to succeed from anywhere in North Carolina or Kentucky.
Responsibilities
- Manage inbound and outbound customer calls and emails with a focus on resolution and satisfaction.
- Assist customers with product inquiries, technical issues, and account management.
- Document all customer interactions accurately in our CRM system.
- Identify opportunities to upsell products and improve the customer experience.
- Collaborate with the remote team to maintain high service standards.
- Adhere to company policies and security protocols while working remotely.
Qualifications
- High school diploma or equivalent required.
- Must have a reliable computer and high-speed internet connection.
- Excellent verbal communication and active listening skills.
- Ability to work flexible hours, including evenings and weekends as needed.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Previous customer service experience is a plus but not required.