Job Description
Welcome to Horizon Digital Services, where innovation meets exceptional customer care. We are currently seeking a highly motivated and detail-oriented Work From Home Customer Support Specialist to join our dynamic team based in Raleigh, NC. In this pivotal role, you will be the voice and face of our brand, ensuring our clients receive the technical assistance and empathy they deserve.
Why Join Our Team?
- 100% Remote Flexibility: Enjoy the freedom to work from your home office in Raleigh, NC.
- Competitive Compensation: Earn a salary between $45,000 and $65,000 per year.
- Modern Benefits: Comprehensive health insurance, paid time off, and professional development stipends.
We are looking for a problem-solver who thrives in a fast-paced environment and is passionate about delivering top-tier service.
Responsibilities
- Provide exceptional technical and product support via live chat, email, and phone channels.
- Diagnose and resolve complex customer inquiries efficiently, aiming for a first-contact resolution.
- Document all customer interactions, resolutions, and feedback accurately in our CRM system.
- Collaborate with the engineering and product teams to escalate recurring issues and suggest improvements.
- Maintain a high level of customer satisfaction (CSAT) and Net Promoter Score (NPS).
- Stay up-to-date with product updates and training materials to ensure knowledge retention.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Proven experience in remote customer service or technical support (1+ years preferred).
- Strong verbal and written communication skills with a professional tone.
- Reliable high-speed internet and a dedicated, quiet workspace.
- Proficiency with CRM software and basic computer troubleshooting.