Job Description
Are you seeking a stable career with the flexibility of Work From Home and the premium pay structure of a Night Shift? Apex Global Solutions is expanding our elite support team in Los Angeles, CA. We are looking for a detail-oriented Technical Support Specialist to provide exceptional service to our clients in a fully remote environment.
Why You'll Love Working Here
- Remote Flexibility: Enjoy the comfort of working from your own home.
- Night Shift Premium: Competitive hourly rates designed to reward night workers.
- Flexible Hours: Set your own schedule within the shift window.
- Modern Tools: Work with the latest CRM and ticketing software.
In this pivotal role, you will act as the bridge between our clients and our technical solutions, ensuring rapid resolution and high customer satisfaction.
Responsibilities
- Provide remote technical support to customers via phone, chat, and email during night hours.
- Diagnose and troubleshoot hardware and software issues with precision.
- Manage and prioritize incoming support tickets within established SLA guidelines.
- Document all interactions and solutions in our centralized knowledge base.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify and escalate complex technical issues to senior engineers.
- Maintain a professional, calm demeanor while handling high-volume inquiries.
Qualifications
- High School Diploma or GED required; Associate degree preferred.
- 1-2 years of experience in technical support, IT help desk, or customer service.
- Reliable, high-speed internet connection and a dedicated workspace.
- Ability to work independently and stay focused during night shifts.
- Strong problem-solving skills and technical aptitude.
- Excellent verbal and written communication skills.