Job Description
Join Apex Connect Solutions as a Weekend Customer Experience Specialist and transform how we serve our clients! We're seeking empathetic professionals to deliver exceptional support during our peak weekend hours while working remotely from Charlotte. Enjoy competitive pay, flexible scheduling, and the opportunity to make a real impact without leaving your home.
What We Offer:
- Premium weekend shift differential ($28/hour)
- Comprehensive virtual training and career development
- Health benefits and retirement plan eligibility
- Home office equipment stipend
- Collaborative digital team environment
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during weekend shifts (Sat-Sun 10AM-6PM)
- Resolve complex technical issues using CRM tools and knowledge base resources
- Collaborate with global support teams for escalated cases
- Document interactions and maintain detailed case records in Salesforce
- Identify process improvements and customer pain points
- Meet/exceed SLAs and customer satisfaction metrics
- Participate in weekend team huddles and training sessions
Qualifications
- 2+ years customer service or technical support experience
- Strong typing skills (50+ WPM) and proficiency with CRM systems
- Excellent problem-solving abilities with technical troubleshooting
- Weekend availability (Saturday/Sunday 10AM-6PM ET)
- Quiet, dedicated home office space with reliable internet
- Experience with remote work tools (Zoom, Slack, Jira)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred