Job Description
Are you looking for a career that puts your family first?
Apex Solutions Group is seeking a dedicated Customer Service Representative to join our expanding team. We specialize in connecting top talent with rewarding opportunities that offer weekly paychecks and a supportive work environment. Whether you prefer to work from the comfort of your home or commute to our Kansas City hub, we have a spot for you.
As a vital part of our operations, you will serve as the first point of contact for our valued clients, ensuring their needs are met with speed and empathy. We are currently hiring across Missouri and Texas, prioritizing applicants who value reliability and professional growth.
Why Join Us?
- Weekly Pay: Get paid on time, every time, without waiting for bi-weekly cycles.
- Flexible Work Options: Choose between remote work-from-home positions or on-site roles in Kansas City.
- Competitive Benefits: Health, dental, and vision insurance available for full-time employees.
- Professional Development: Ongoing training to help you advance your career in customer support and tech.
Don't miss this opportunity to advance your career in a stable, growing industry. Apply today and start earning what you deserve!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve complex issues and escalate tickets to senior support staff when necessary.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Assist in the onboarding process for new team members and clients.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Identify trends in customer feedback to help improve our products and services.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or logistics is highly desirable.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable high-speed internet connection for remote positions.
- Proficiency in Microsoft Office Suite and Google Workspace.