Job Description
Join FlexiPay Solutions and experience the freedom of daily pay while serving customers remotely from Charlotte! We're seeking a passionate Customer Support Specialist to deliver exceptional service and build lasting relationships. With our innovative daily pay platform, access your earnings instantly after each shift – no more waiting for weekly or bi-weekly paychecks. This fully remote position offers flexible scheduling and the opportunity to grow your income while making a meaningful impact.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet or exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office setup
- Eligibility for daily pay through FlexiPay's verified payment system