Job Description
Join our dynamic remote team as an Entry Level Customer Support Representative! We're urgently hiring motivated individuals in Milwaukee, WI to deliver exceptional service from the comfort of your home. No commute, no office politics—just flexible, impactful work with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your development.
Why Work With Us?
• 100% remote work environment
• Paid training and career advancement paths
• Health insurance, 401(k), and PTO benefits
• Collaborative virtual team events
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot software problems for clients
- Document interactions and update customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics and quality standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong verbal/written communication skills
- Customer service experience (internships/volunteer work acceptable)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Positive attitude and problem-solving mindset