Job Description
We are looking for a dedicated Entry-Level Customer Support Specialist to join our remote team based in Kansas City, Missouri. We provide a unique opportunity for individuals looking to start a career in the tech industry without prior experience.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service. We believe in empowering our team, which is why we provide all necessary equipment (laptop, headset, ergonomic chair stipend) to ensure you have a productive home office setup.
What We Offer:
- Full Equipment Provided: We supply the hardware and software needed.
- No Experience Necessary: We provide comprehensive paid training.
- Competitive Pay: $18.00 - $22.00/hr based on performance.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Troubleshoot basic technical issues and guide customers through solutions step-by-step.
- Utilize our CRM software to log interactions and maintain accurate customer records.
- Collaborate with the technical team to escalate complex issues efficiently.
- Identify opportunities to upsell products and services to existing clients.
- Participate in daily training sessions to refine communication skills and product knowledge.
- Adhere to company policies and maintain a high standard of quality assurance.
Qualifications
- High school diploma or equivalent (GED) required.
- Reliable high-speed internet connection (min 25 Mbps).
- Basic computer literacy and familiarity with web browsers.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Willingness to undergo a background check and drug screening.