Job Description
Launch your career with FlexWork Solutions! We're seeking enthusiastic Entry Level Remote Customer Specialists to join our growing team in Oklahoma City and Florida. Enjoy the freedom of remote work with flexible hours designed to fit your lifestyle while delivering exceptional customer experiences. No experience required—comprehensive training provided!
Join our collaborative digital-first environment where your growth matters. As a key member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our award-winning service culture. Work from anywhere in Oklahoma or Florida with competitive benefits and advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product training to maintain knowledge accuracy
- Contribute to process improvement initiatives for enhanced efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong written and verbal communication skills
- Proficient with digital tools and cloud-based platforms
- Ability to work independently with minimal supervision
- Exceptional time management and organizational abilities
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet and quiet home workspace