Job Description
Join Memphis Innovations Inc. as a Remote Entry-Level Customer Support Specialist and kickstart your career in a dynamic, tech-forward environment. We're seeking passionate individuals to deliver exceptional customer experiences while working remotely from anywhere in the US. Enjoy flexible hours, comprehensive training, and opportunities for growth within our innovative Memphis-based team.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Continuously expand product knowledge through training modules
- Contribute to process improvements and customer feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and ticketing systems
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Basic troubleshooting knowledge for software/hardware issues