Job Description
Join our dynamic team as an Entry-Level Remote Customer Support Specialist at Phoenix Tech Solutions! We're seeking motivated individuals in Phoenix, AZ to provide exceptional service to our growing client base. This fully remote position offers flexible hours and comprehensive training to kickstart your career in tech support. Enjoy competitive benefits, career growth opportunities, and a supportive virtual work environment. Perfect for recent graduates or career changers looking to enter the thriving Phoenix tech scene without commuting.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document support cases accurately in CRM systems for tracking and analysis
- Collaborate with technical teams to troubleshoot complex issues
- Conduct remote diagnostics and provide step-by-step solutions
- Contribute to knowledge base documentation and improvement initiatives
- Meet monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1-2 years of customer service or technical support experience
- Proficiency with Microsoft Office and remote desktop tools
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Basic understanding of networking concepts and troubleshooting
- Must be based in Phoenix, AZ with reliable internet connection