Job Description
Apex Tech Solutions is expanding our remote workforce and is actively seeking enthusiastic Entry Level Customer Support Specialists to join our team in Atlanta, Georgia. If you are looking for a stable career with opportunities for growth and the flexibility of working from home, this is the perfect opportunity for you.
We offer comprehensive training, a supportive team environment, and a competitive salary. We value self-motivated individuals who are eager to learn and excel in a dynamic tech environment.
Responsibilities
- Provide high-quality customer service via phone, email, and chat for our clients.
- Assist customers with technical inquiries and troubleshooting basic software issues.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to resolve complex customer issues.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High School Diploma or equivalent required.
- Basic computer skills and familiarity with Windows/Mac operating systems.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.
- Willingness to undergo a background check.