Job Description
Join Omaha's fastest-growing tech firm as a Remote Customer Support Specialist! No prior experience needed – we provide comprehensive training to launch your career in customer service. Enjoy the flexibility of working from home while representing innovative software solutions for Fortune 500 clients. This is your gateway to a sustainable remote career with growth opportunities into IT, sales, or operations.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 99% accuracy
- Resolve technical issues using our proprietary CRM and knowledge base
- Document interactions in Salesforce while maintaining precise records
- Collaborate with Tier-2 support for complex troubleshooting escalation
- Meet daily SLAs for response times and resolution metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Proficiency in Microsoft Office and Google Workspace
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and empathy skills
- Basic troubleshooting experience (hardware/software)