Job Description
Are you looking for an exciting career in technology? TechHorizon Solutions is currently seeking an enthusiastic Entry Level Remote IT Support Specialist to join our growing team in Indianapolis. We are committed to hiring talented individuals and providing all necessary equipment to ensure you can work from home efficiently.
In this role, you will be the first point of contact for our remote employees, troubleshooting technical issues and ensuring a seamless digital workplace. We value potential over experience, so if you have a passion for learning and a problem-solving mindset, we want to hear from you.
Why Join Us?
- Full Remote Work: Enjoy the flexibility of working from home while being part of our Indianapolis-based culture.
- Equipment Provided: We provide a high-performance laptop, external monitor, ergonomic keyboard, and headset.
- Career Growth: Clear pathways to promotion into Network Administration or Cybersecurity roles.
- Competitive Pay: Salary commensurate with experience, starting at $45,000.
Responsibilities
- Provide friendly and efficient technical support to remote employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including operating systems, printers, and network connectivity.
- Manage and deploy company-provided equipment to new hires remotely.
- Document technical issues and resolutions in the helpdesk database.
- Conduct basic system maintenance and software updates as required.
- Collaborate with the IT team to improve remote support processes.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- No prior experience required; we provide comprehensive on-the-job training.
- Strong desire to learn new technologies and software.
- Excellent communication skills, both verbal and written.
- Basic computer literacy (Windows and Mac environments).
- Reliable high-speed internet connection and a dedicated home workspace.