Job Description
Launch your IT career with TechSolve Solutions Inc.! We're seeking motivated Remote Tech Support Specialists in Houston to join our dynamic team. No experience required – we provide comprehensive training for eager learners. Enjoy 100% remote work with flexible hours and a collaborative digital environment. Join us in empowering businesses through exceptional technical support while growing your skills in cloud technologies and customer service excellence.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot Windows/macOS operating systems and network connectivity problems
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Guide customers through setup processes for company-provided equipment
- Collaborate with senior technicians on complex issue resolution
- Participate in bi-weekly training sessions on emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (OS navigation, internet browsers)
- Strong verbal communication and problem-solving skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable internet connection and quiet home office space
- Willingness to work flexible hours including weekends