Job Description
Join our dynamic IT support team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking a dedicated Night Shift Technical Support Specialist to deliver exceptional service to our global client base. This critical role ensures seamless system functionality during off-peak hours, maintaining our reputation for reliability and innovation. Enjoy competitive compensation, comprehensive benefits, and a collaborative remote-friendly environment designed for focused productivity.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for enterprise clients
- Monitor and resolve system alerts, server issues, and network outages during night shift
- Document incident resolutions and maintain detailed knowledge base articles
- Collaborate with global teams during critical incidents and system upgrades
- Proactively identify and escalate emerging technical trends to leadership
- Execute scheduled maintenance tasks and security protocol checks
- Mentor junior support staff during shift transitions
Qualifications
- 3+ years of enterprise-level IT support experience in night shift roles
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong diagnostic skills with networking hardware (routers, switches, firewalls)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision during off-hours
- Excellent written communication skills for technical documentation
- Flexibility to adapt to changing priorities and emergency situations