Job Description
Are you a natural problem solver with a passion for technology? Apex Digital Support is looking for enthusiastic individuals to join our growing team as Entry Level Tech Support Representatives. This is a fantastic opportunity for those seeking a remote career in Fort Wayne, IN with no prior experience required.
We believe in investing in our team members. You will receive comprehensive training, mentorship, and the tools you need to excel in the IT industry. If you are ready to start your journey in tech support, we want to hear from you!
Why Join Us?
- Remote Work: Enjoy the flexibility of working from home.
- No Experience Necessary: We provide all the training you need.
- Career Growth: Clear pathways to advancement in IT and Customer Service.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues for home and business users.
- Guide customers through step-by-step solutions to resolve technical problems.
- Document customer interactions and resolutions accurately in the CRM system.
- Stay updated on new software updates and technical procedures.
- Maintain a high level of professionalism and empathy during all customer interactions.
Qualifications
- No prior experience or degree required; training provided.
- Strong computer literacy and basic understanding of operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.
- Patience and a desire to help others solve problems.
- Reliable high-speed internet connection.