Job Description
Join Milwaukee Tech Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital success. We're seeking a passionate problem-solver to provide exceptional technical assistance to users across the Milwaukee area – all from the comfort of your home office. This is your chance to leverage your expertise in a flexible, remote-first environment while making tangible impact on our community's tech infrastructure.
Why Choose Milwaukee Tech Solutions?
- 100% remote work with flexible scheduling
- Comprehensive benefits package including health insurance and retirement plans
- Opportunities for professional growth and certifications
- Collaborative culture with regular virtual team events
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, email, and chat
- Document all interactions and solutions in our ticketing system
- Escalate complex issues to senior engineers with detailed context
- Conduct remote system maintenance and security updates
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience with remote work exposure
- Expertise in Windows OS, macOS, and mobile platforms
- Strong knowledge of networking fundamentals and security protocols
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow, etc.)
- Valid US work authorization required