Job Description
We are seeking a motivated Entry-Level Remote Technical Support Associate to join our dynamic team in Albuquerque, NM. This role is perfect for recent graduates or career changers looking to launch a career in Information Technology without requiring prior professional experience. We offer comprehensive training and a supportive environment for professional growth.
As a member of our remote support team, you will serve as the technical liaison for our clients, ensuring seamless operations and high satisfaction rates. You will leverage modern tools to resolve tickets, troubleshoot hardware and software issues, and document solutions effectively.
Why Join Us?
- Remote-First Culture: Work from the comfort of your home in Albuquerque.
- No Experience Required: We value attitude and aptitude over previous job history.
- Career Growth: Clear pathways to Senior Tech Support and System Administration roles.
Responsibilities
- Provide first-level technical support to end-users via email, chat, and phone systems.
- Diagnose and troubleshoot common hardware and software malfunctions.
- Assist clients with software installation, updates, and configuration.
- Maintain accurate and detailed records of all support tickets and resolutions.
- Collaborate with senior engineers to escalate complex issues when necessary.
- Conduct training sessions for new software tools and internal processes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy (Windows, macOS, Android, iOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.