Job Description
Join the Future of Remote Work in Virginia Beach
Are you seeking a flexible, entry-level career that allows you to work from the comfort of your home? Horizon Tech Solutions is a leading provider of customer experience and technical support services, headquartered in Virginia Beach, VA. We are currently expanding our remote team and are looking for motivated individuals to join us as Entry Level Remote Associates.
As a remote employee, you will enjoy the freedom of a home office while providing top-tier support to clients across the United States. We prioritize professional growth and offer comprehensive training to ensure your success from day one.
Why Apply?
- 100% Remote: No commute, no traffic, just pure productivity from your home office.
- Flexible Hours: Choose a schedule that fits your lifestyle, including evening and weekend shifts.
- Career Growth: Clear pathways for advancement from entry-level to management roles.
- Modern Benefits: Health insurance, paid time off, and employee assistance programs.
Take the first step towards a rewarding career today. We are Hiring Now and ready to welcome new talent to our team.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat to resolve inquiries efficiently.
- Assist clients with technical troubleshooting and account management tasks.
- Enter and maintain accurate data in CRM systems and internal databases.
- Collaborate with team leads to achieve daily and weekly performance goals.
- Document customer interactions and feedback to help improve service processes.
- Adhere to company policies and security protocols while working remotely.
Qualifications
- High school diploma or GED equivalent is required.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy, including proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills with a focus on empathy.
- Ability to work independently with minimal supervision.
- Willingness to learn new software and company procedures quickly.