Job Description
Are you ready to take control of your career with a company that provides all the equipment you need to succeed? Horizon Support Systems is seeking dedicated professionals for our remote team based in Mesa, AZ. We understand that working from home should be seamless, which is why we cover the cost of your laptop, monitor, and ergonomic peripherals. Join a high-growth organization that values your skills and offers a supportive, fully remote environment.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, ergonomic headset, and monitor to ensure you have the best tools for the job.
- Flexible Schedule: Choose shifts that fit your lifestyle, including evening and weekend options.
- Professional Development: Access to ongoing training and career advancement opportunities.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-tier assistance from the comfort of their home office.
Responsibilities
- Provide exceptional, empathetic customer support via phone, email, and live chat.
- Troubleshoot technical issues and resolve customer inquiries with speed and accuracy.
- Maintain detailed and accurate records of all customer interactions and account status.
- Collaborate with senior technicians and team leads to escalate complex issues appropriately.
- Stay current on product updates and company policies to provide informed assistance.
- Adhere to strict quality assurance standards and performance metrics.
Qualifications
- High school diploma or GED required; Associate's degree in a related field is a plus.
- Previous experience in customer service or technical support (1+ years preferred).
- Reliable, high-speed internet connection and a dedicated workspace.
- Strong typing skills (40+ WPM) and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.