Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while delivering exceptional technical assistance. Based in Glendale, AZ, we're seeking tech-savvy professionals to troubleshoot hardware/software issues, resolve customer inquiries, and maintain system integrity—all from the comfort of your home. This role offers competitive pay, full benefits eligibility, and a collaborative remote work environment designed for work-life balance.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems, networks, and peripherals
- Provide remote customer support via phone, chat, and ticketing systems
- Document cases accurately in CRM tools and maintain knowledge base articles
- Collaborate with Tier 2 engineers on complex escalations
- Conduct system health checks and preventive maintenance tasks
- Maintain security protocols for customer data and systems
Qualifications
- 2+ years of technical support experience with remote work exposure
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN configurations, and cloud services
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends as needed
- High-speed internet connection and dedicated workspace