Job Description
Are you passionate about technology and helping people solve problems? Apex Support Services is seeking a dedicated Remote Tech Support Specialist to join our expanding team in Saint Paul, MN.
As a Remote Tech Support Specialist, you will be the first line of defense for our clients. The best part? We provide all the equipment you need to succeed. You will receive a fully funded home office setup, including a high-performance laptop, dual monitors, noise-canceling headset, and ergonomic accessories, so you can focus entirely on delivering exceptional support.
Join a forward-thinking company where your career growth is our priority.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues.
- Guide clients through complex technical processes with patience and clarity.
- Maintain accurate and detailed records of all customer interactions and solutions.
- Collaborate with senior technicians to resolve escalated tickets efficiently.
- Stay updated on the latest technology trends and internal knowledge base updates.
Qualifications
- High school diploma or GED required; Associate or Bachelor's degree in IT or related field is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first mindset.
- Basic understanding of operating systems (Windows, macOS) and common software applications.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to undergo a background check and provide equipment setup instructions.