Job Description
Join TechGuard Solutions as a Senior Night Shift Support Specialist and become a vital part of our 24/7 operations team. This high-paying role offers exceptional compensation for professionals who thrive in dynamic overnight environments while ensuring critical systems remain operational. Enjoy competitive benefits, career growth opportunities, and a culture that values technical expertise and work-life balance. Ideal candidates will leverage their problem-solving skills to maintain enterprise infrastructure during peak off-peak hours.
Responsibilities
- Provide 24/7 technical support for enterprise systems during night shifts
- Monitor and troubleshoot complex infrastructure issues including cloud services, networks, and security protocols
- Collaborate with global teams to resolve critical incidents with minimal service disruption
- Implement proactive monitoring strategies to prevent system failures
- Document all incidents, resolutions, and system changes using ITSM tools
- Conduct regular security audits and vulnerability assessments
- Maintain compliance with SOC 2 and ISO 27001 standards
Qualifications
- Bachelor's degree in Computer Science or IT-related field (or equivalent experience)
- 5+ years of technical support experience in night shift environments
- Expertise in cloud platforms (AWS/Azure) and enterprise networking
- Strong proficiency in Linux/Windows server administration
- ITIL certification or equivalent process management experience
- Advanced scripting skills (Python, PowerShell, Bash)
- CISSP or CompTIA Security+ certification preferred