Job Description
Join TechSolutions Inc. as a Remote Technical Support Specialist and enjoy the freedom of flexible hours while serving clients from Albuquerque, NM. We're seeking tech-savvy professionals with exceptional problem-solving skills to deliver world-class remote support. Our collaborative culture values work-life balance, offering fully remote positions with adjustable schedules to fit your lifestyle. If you're passionate about technology and helping others thrive, this is your opportunity to make an impact without geographical constraints.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote access tools
- Provide exceptional customer support through phone, chat, and email channels
- Document troubleshooting steps and solutions in our CRM system
- Collaborate with cross-functional teams to escalate unresolved issues
- Conduct remote system configurations and software installations
- Monitor ticket queues and maintain SLA response times
- Conduct periodic system health checks for assigned clients
Qualifications
- 2+ years of technical support experience with remote tools
- Proficiency in Windows/macOS operating systems and networking fundamentals
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Flexibility to work evenings/weekends based on client needs