Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and revolutionize how we deliver exceptional IT support from Sacramento! We provide all necessary equipment—laptops, headsets, and software—so you can hit the ground running. This is your chance to be part of a dynamic team solving complex technical challenges while enjoying flexible remote work arrangements. Our commitment to employee growth includes continuous training, certification reimbursement, and career advancement paths.
What We Offer:
- Complete home office setup provided
- Comprehensive benefits package (health/dental/vision)
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Delicate remote technical support via phone, chat, and email
- Troubleshoot hardware/software/network issues with diagnostic tools
- Install/configure systems and peripherals remotely
- Document resolutions in ticketing systems with detailed notes
- Conduct security audits and implement best practices
- Train users on new technologies and processes
- Collaborate with IT team for complex issue escalation
Qualifications
- 2+ years technical support experience
- CompTIA A+/Network+ certifications preferred
- Expertise in Windows/macOS/Linux environments
- Strong networking fundamentals (TCP/IP, VPN, DNS)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Must reside in Sacramento metropolitan area
- Valid California driver's license (occasional on-site visits)