Job Description
Join our dynamic team as a Remote Night Shift Support Specialist in Madison, WI! We're seeking tech-savvy professionals to provide exceptional customer support during overnight hours. Enjoy the flexibility of remote work while making a real impact on our clients' success. This role offers competitive compensation, comprehensive benefits, and a supportive work culture.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with global teams during escalation scenarios
- Maintain service level agreements (SLAs) for critical systems
- Proactively identify and resolve recurring technical issues
- Conduct system health checks during off-peak hours
Qualifications
- 2+ years in technical/customer support role
- Proficiency with Windows/macOS/Linux environments
- Experience with remote support tools (TeamViewer, LogMeIn)
- Strong troubleshooting and diagnostic skills
- Ability to work independently during night shifts
- Excellent written/verbal communication skills
- ITIL or CompTIA A+ certification preferred