Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking tech-savvy professionals in Chandler, AZ to deliver exceptional remote support from the comfort of your home. As a key member of our IT team, you'll empower users with cutting-edge solutions while enjoying flexible schedules and a collaborative virtual environment. Why Choose Us? Competitive compensation, comprehensive benefits, and a culture that values innovation. Apply Today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools
- Provide Tier 2/3 support for cloud infrastructure (AWS/Azure)
- Document troubleshooting procedures in knowledge base
- Collaborate with cross-functional teams on system improvements
- Train users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
- Conduct periodic system health checks
Qualifications
- 3+ years in remote technical support
- Expertise in Windows/macOS/Linux environments
- CompTIA A+/Network+ certification required
- Experience with ServiceNow or Jira ticketing systems
- Strong analytical and communication skills
- Ability to work independently with minimal supervision
- Proficient in VPN and remote access technologies
- Bachelor's degree in IT or related field preferred