Job Description
Join TechSolutions Inc., a leading IT services provider, as a Remote Tech Support Specialist based in Milwaukee, WI. We're seeking a customer-focused professional to deliver exceptional technical assistance to our diverse client base. Enjoy a fully remote position with competitive compensation, comprehensive benefits, and career growth opportunities in a collaborative environment.
Why Join Us? Flexible remote work, cutting-edge technology stack, professional development stipends, and a culture that values work-life balance. We provide all necessary equipment and offer quarterly team-building events in Milwaukee.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, Zendesk)
- Provide tier-1/2 support for Windows/macOS, networking, and cloud services
- Document tickets, knowledge base articles, and SOPs in CRM systems
- Collaborate with senior engineers on complex security incidents
- Conduct system health checks and proactive maintenance for client endpoints
- Train clients on security best practices and software usage
- Monitor service level agreements (SLAs) and resolution metrics
Qualifications
- 3+ years of remote IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in remote desktop tools and ticketing systems
- Strong troubleshooting skills for network, security, and application issues
- Excellent written and verbal communication skills
- Experience with Azure/O365 administration preferred
- Ability to work independently with minimal supervision
- Valid US driver's license and reliable internet connection