Job Description
Join TechSolutions Pro as a Senior Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. Based in Mesa, AZ, you'll provide elite technical support to Fortune 500 companies while enjoying 100% remote flexibility. We're seeking a tech-savvy problem-solver to elevate our customer satisfaction metrics and drive innovation in enterprise IT support.
This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech environment. If you thrive in remote settings and excel at diagnosing complex technical issues, apply today to join our award-winning team.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems and cloud platforms
- Provide Tier 3 support for enterprise clients via remote desktop, chat, and phone
- Document troubleshooting procedures with detailed ticket resolution records
- Collaborate with engineering teams to escalate unresolved issues and improve support workflows
- Train junior support staff on advanced troubleshooting techniques
- Monitor system performance and proactively address potential outages
- Conduct quarterly technical workshops for key clients
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert-level knowledge of Windows Server, Active Directory, and Azure AD
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in remote support tools (TeamViewer, AnyDesk, Zoho Assist)
- Strong written and verbal communication skills with technical audiences
- Experience with ITIL v4 incident management processes
- Ability to work independently with minimal supervision in remote settings
- Valid Arizona driver's license (occasional onsite Mesa visits required)