Job Description
Join our elite night shift support team in Jacksonville and accelerate your career with our comprehensive paid training program! As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, delivering exceptional technical assistance to global clients. We provide industry-leading mentorship and certification opportunities while offering competitive compensation and career advancement paths. Our modern downtown facility features collaborative workspaces, wellness programs, and cutting-edge technology to support your growth. Apply today and transform your future with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex system issues using advanced troubleshooting methodologies
- Document incident reports and knowledge base articles with precision
- Collaborate with cross-functional teams to implement process improvements
- Maintain SLA compliance and performance metrics
- Train junior team members during off-peak hours
- Participate in quarterly technology upgrade initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Willingness to complete paid technical certification program
- No prior experience required – training provided!