Job Description
Join TechCorp Solutions as a Remote Tech Support Specialist and become an essential part of our dynamic IT team! We're urgently seeking skilled professionals to provide top-tier technical support to clients across Anchorage, AK. This contract position offers immediate start, flexible remote work, and the opportunity to resolve complex technical challenges while making a real impact. If you thrive in fast-paced environments and possess deep technical expertise, apply today to begin your remote career journey!
Responsibilities
- Deliver remote technical support via phone, email, and chat for diverse hardware/software issues
- Diagnose and resolve network connectivity, security vulnerabilities, and system performance problems
- Install, configure, and maintain desktop/laptop systems, peripherals, and cloud-based applications
- Create and maintain detailed technical documentation of troubleshooting processes and solutions
- Collaborate with cross-functional teams to implement proactive system monitoring and maintenance
- Train end-users on security best practices and efficient software utilization
- Manage IT asset inventory and software licensing compliance
Qualifications
- 3+ years of hands-on technical support experience with remote/hybrid environments
- Expert proficiency in Windows OS, macOS, and networking fundamentals (TCP/IP, DNS, VPN)
- Strong troubleshooting skills for hardware failures, software conflicts, and security incidents
- CompTIA A+, Network+, or equivalent industry certification required
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools (TeamViewer, AnyDesk)
- Excellent communication skills and ability to translate technical concepts for non-technical users
- Must be legally authorized to work in the US and reside in Anchorage, AK area