Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and transform how we empower clients from the comfort of your home! We provide all necessary equipment including high-performance laptop, dual monitors, noise-canceling headset, and secure VPN access. As a key member of our Kansas City-based team, you'll deliver exceptional technical support to diverse clients while enjoying flexible remote work arrangements. Our collaborative culture values innovation and professional growth, offering ongoing training and advancement opportunities. Be part of a company that invests in your success and provides the tools you need to excel.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, email, and chat channels
- Document cases accurately in ticketing systems (Jira/ServiceNow)
- Train users on security protocols and best practices
- Collaborate with Tier 2 engineers for complex problem escalation
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of remote technical support experience
- Proficiency in Windows/macOS/Linux operating systems
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet connection (minimum 50 Mbps)