Job Description
Join our elite night shift team as an IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide critical technical support during overnight hours, ensuring seamless system functionality for our global clientele. This high-impact role combines competitive compensation with career growth opportunities in a dynamic, forward-thinking environment.
Why Join Us?
• Premium salary with performance bonuses
• Comprehensive health benefits and 401(k) matching
• Cutting-edge technology and flexible scheduling
• Career advancement into cybersecurity and DevOps tracks
Responsibilities
- Provide 24/7 remote and on-site technical support during night shifts (10 PM - 6 AM)
- Diagnose and resolve complex hardware/software issues across Windows/Linux environments
- Manage active directory, network infrastructure, and cloud services (AWS/Azure)
- Monitor system health using Splunk and Nagios, responding to alerts proactively
- Document all incidents and resolutions in ServiceNow with SLA compliance
- Collaborate with global teams during critical outages and major deployments
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of enterprise-level IT support experience with night shift preference
- Expertise in Windows Server administration, Active Directory, and DNS management
- Strong scripting skills (Python, PowerShell) for automation tasksCertifications: CompTIA A+/Network+, or equivalent experience
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to work independently with minimal supervision during off-hours
- Strong problem-solving skills with excellent written communication