Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional technical support during overnight hours while our global team rests. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career advancement potential in San Diego's thriving tech hub.
Why You'll Love This Role:
- Competitive pay ($22-$30/hr) with night shift differential
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Tuition reimbursement for professional development
- Modern downtown workspace with 24/7 access
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, server issues, and network outages during overnight hours
- Document incident reports, troubleshooting steps, and solutions in ServiceNow
- Collaborate with on-call engineers during critical escalations
- Conduct scheduled system maintenance and updates during low-traffic windows
- Train junior support staff on SOPs and troubleshooting methodologies
- Generate daily performance reports for the support manager
Qualifications
- 2+ years in IT support or help desk roles
- CompTIA Network+ or equivalent certification
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware/software issues
- Excellent written communication for incident documentation
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during off-hours
- Valid California driver's license (occasional on-site visits required)