Job Description
Join our dynamic team as an immediate-hire Night Shift Support Specialist in Reno, NV! We're seeking dedicated professionals to provide critical technical support during overnight hours. This premium opportunity offers competitive compensation, comprehensive benefits, and career growth in a fast-paced tech environment. Your expertise will directly impact our clients' success while enjoying a flexible work-life balance.
Responsibilities
- Deliver 24/7 technical support for enterprise systems and customer inquiries
- Monitor network infrastructure and troubleshoot hardware/software issues
- Document incidents, resolutions, and knowledge base contributions
- Collaborate with global teams during critical outages
- Implement security protocols and maintain compliance standards
- Provide remote assistance to international clients across time zones
- Conduct system maintenance during low-traffic periods
- Escalate complex issues to senior engineers with detailed context
Qualifications
- Minimum 2 years technical support experience (night shift preferred)
- Proficiency in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Valid US driver's license for occasional on-site visits
- Flexibility to work holidays and weekends as needed