Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital experiences. We're seeking a passionate problem-solver to deliver exceptional technical assistance to users across the Last Frontier. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting Alaska's growing tech sector. Your expertise will directly impact business continuity and user satisfaction in Anchorage and beyond.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage ticket queues with SLA adherence and customer communication
- Deploy security patches and system updates across diverse environments
- Create technical documentation and troubleshooting guides
- Collaborate with IT teams on infrastructure improvements
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of remote desktop support experience
- Expertise in Windows/macOS/Linux environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency with ticketing systems (Zendesk/Jira)
- Strong diagnostic and troubleshooting abilities
- Excellent written and verbal communication skills
- Experience with cloud platforms (AWS/Azure/GCP)
- Ability to work independently across time zones