Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Saint Paul, MN! We're seeking a customer-focused professional to deliver exceptional technical assistance to our global client base. Enjoy the flexibility of remote work while making a tangible impact in a collaborative, growth-oriented environment. With a competitive salary, comprehensive benefits, and a $5,000 sign-on bonus, this is your opportunity to advance your career in tech support.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 2/3 support for complex network and system problems
- Document cases in ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams on system improvements
- Train users on new technologies and best practices
- Monitor system health and proactively address potential issues
- Contribute to knowledge base documentation
Qualifications
- 3+ years of technical support experience with Windows/macOS/Linux
- CCNA or CompTIA A+ certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for network/infrastructure issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision