Job Description
Join our dynamic team as a Night Shift Support Specialist in Wichita, KS! We're urgently hiring dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures 24/7 system uptime for our clients while offering competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning support team!
Responsibilities
- Monitor and resolve technical issues during overnight shifts via phone, chat, and remote access
- Document incident reports, troubleshooting steps, and resolutions in ticketing systems
- Collaborate with day-shift teams for seamless handovers and knowledge transfer
- Perform proactive system maintenance and security updates during low-traffic periods
- Escalate complex issues to senior engineers with detailed context and attempted solutions
- Maintain SLA compliance for response and resolution times
- Conduct user training sessions for recurring issues
Qualifications
- Minimum 2 years in IT technical support or helpdesk roles
- Proficiency with Windows/Linux OS, networking fundamentals, and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with ability to diagnose hardware/software issues
- Excellent communication skills with customer service focus
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or Network+ certification preferred
- Flexibility to work weekends and holidays as needed