Job Description
Join TechCare Solutions Inc. as a Night Shift Support Specialist in Milwaukee, WI and enjoy the perfect blend of professional growth and work-life balance. We offer fully flexible scheduling with guaranteed night shift hours, allowing you to maintain your daytime commitments while building a rewarding career in technical support. Our team thrives on innovation and collaboration, providing 24/7 enterprise-level support to global clients. With competitive compensation, comprehensive benefits, and a commitment to employee development, this is your opportunity to excel in a dynamic environment that values your expertise and respects your time.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software systems during night shift hours
- Monitor and resolve critical system alerts, ensuring minimal downtime for global clients
- Collaborate with cross-functional teams using ticketing systems (Jira, ServiceNow)
- Document complex troubleshooting procedures and create knowledge base articles
- Conduct remote system diagnostics, security scans, and performance optimizations
- Escalate critical incidents to senior engineers with detailed technical documentation
- Participate in monthly cross-training sessions to broaden technical expertise
Qualifications
- 3+ years of technical support experience in enterprise environments
- Proficiency with Windows/Linux systems, cloud platforms (AWS/Azure), and networking
- Strong analytical skills for diagnosing complex technical issues
- Excellent written communication for creating technical documentation
- Ability to work independently during night shift hours (10 PM - 6 AM)
- CompTIA Network+ or equivalent certification preferred
- Experience with scripting (Python/Bash) for automation tasks
- Valid driver's license for occasional on-site equipment maintenance