Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our innovative tech ecosystem. We're seeking a highly skilled professional to deliver exceptional technical assistance to our dynamic client base across New York City. This remote role offers the flexibility of working from home while collaborating with top-tier engineers in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company that values technical excellence and customer obsession.
Why NexusTech? We pride ourselves on fostering a culture of continuous learning and innovation. As part of our team, you'll access cutting-edge tools, mentorship from industry veterans, and a clear career progression path. Your work will directly impact thousands of users, making complex technology accessible and reliable for businesses of all sizes.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex system problems with efficiency and precision
- Document all support interactions using our ticketing system with detailed notes
- Collaborate with engineering teams to escalate and resolve advanced technical challenges
- Develop and maintain knowledge base articles for recurring issues
- Mentor junior support staff and conduct training sessions
- Monitor system performance and proactively address potential issues
- Contribute to process improvements to enhance support efficiency
Qualifications
- Minimum 3 years of experience in technical support or IT operations
- Expert knowledge of Windows, macOS, and Linux operating systems
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools and VPN technologies
- Strong problem-solving skills with analytical approach
- Excellent written and verbal communication skills
- CompTIA A+, Network+, or Security+ certification preferred
- Ability to work independently with minimal supervision