Job Description
Join Omaha's premier tech support team and enjoy the freedom of remote work! We're seeking a skilled Remote Tech Support Specialist to deliver exceptional customer service from the comfort of your home. As a key member of our IT department, you'll resolve technical issues for clients across the Midwest while earning a $5,000 sign-on bonus for joining our innovative team. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits in a 100% remote role.
Why Work With Us?
- 100% remote work arrangement
- Industry-leading compensation with performance bonuses
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Collaborative tech-forward culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional customer support for Windows/macOS environments
- Document troubleshooting processes and maintain knowledge base
- Collaborate with Tier 2/3 engineers on complex system issues
- Monitor network performance and proactively address vulnerabilities
- Train clients on security best practices and software utilization
- Manage service ticket queues with SLA adherence
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+/Network+ certification or equivalent
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Relevant degree or equivalent technical training