Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We're seeking a tech-savvy professional to provide exceptional remote support to clients across California. Enjoy competitive pay, comprehensive benefits, and the flexibility of full-time remote work while making an immediate impact in Fresno's growing tech sector. If you're passionate about problem-solving and customer satisfaction, apply today to start your career with us!
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex system problems with efficiency and professionalism
- Document all support interactions using ticketing systems for quality assurance
- Collaborate with senior engineers on escalated technical challenges
- Train end-users on best practices for cybersecurity and system optimization
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and support documentation
Qualifications
- Minimum 2 years of experience in remote desktop support or helpdesk roles
- CompTIA A+ certification or equivalent technical certification required
- Proficiency in Windows OS, Microsoft Office Suite, and networking fundamentals
- Exceptional troubleshooting skills with hardware and software issues
- Strong written and verbal communication skills for technical explanations
- Experience with ticketing systems (Zendesk, ServiceNow, or Jira)
- Ability to work independently with minimal supervision in a remote environment
- Valid California driver's license for occasional on-site support (as needed)