Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and start your career tomorrow! We're seeking dedicated professionals to provide critical technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow within a dynamic tech environment. If you're a problem-solver with a passion for technology and thrive in night shift settings, apply now to begin your journey with us!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Monitor and maintain server infrastructure during overnight hours
- Resolve escalated user tickets with minimal supervision
- Document incidents, resolutions, and preventive measures
- Collaborate with global IT teams for seamless cross-shift handoffs
- Conduct system backups and security checks during off-peak hours
- Train junior staff on troubleshooting protocols
Qualifications
- Minimum 2 years of IT support experience in night shift environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexible schedule availability including weekends
- Valid Florida driver's license (for occasional on-site visits)