Job Description
Join Nevada Tech Solutions as a Night Shift Support Specialist and enjoy the stability of weekly pay while working in Reno's growing tech hub! We're seeking dedicated professionals to provide critical technical support during overnight hours. This role offers competitive compensation, a collaborative team environment, and the opportunity to advance your IT career. Weekly pay means no more waiting for month-end checks—get rewarded for your hard work every week!
As a cornerstone of our 24/7 operations, you'll ensure seamless system functionality for our enterprise clients while gaining hands-on experience with cutting-edge technologies. We provide comprehensive training and a supportive culture focused on professional growth.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot and resolve hardware/software issues across Windows/Linux environments
- Monitor system performance using enterprise monitoring tools (e.g., SolarWinds, Nagios)
- Document all incidents, resolutions, and knowledge base articles in ITSM software
- Collaborate with day-shift teams during handover periods for continuity
- Execute scheduled maintenance and system updates during low-traffic windows
- Maintain security protocols for data access and remote troubleshooting
Qualifications
- 1+ years of technical support experience in a 24/7 environment
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Strong diagnostic skills for hardware/software issues (e.g., BSOD, VPN connectivity)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Flexible schedule availability including weekends/holidays