Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our clients. We're seeking passionate problem-solvers to deliver exceptional technical assistance from the comfort of your home office. As a key member of our Baton Rouge-based team, you'll empower users to overcome technical challenges while advancing your IT career in a flexible, growth-oriented environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step guidance for OS troubleshooting (Windows/macOS)
- Manage ticket systems with detailed documentation and resolution tracking
- Conduct remote installations and configurations for network devices
- Collaborate with senior engineers on complex technical escalations
- Deliver user training on security best practices and software tools
Qualifications
- 2+ years in technical support or helpdesk environments
- Proficient in Windows 10/11, macOS, and networking fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and customer service skills
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space