Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and kickstart your career with a $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to deliver exceptional customer support from the comfort of your home office. As a key member of our Oakland-based team, you'll troubleshoot complex IT issues, implement innovative solutions, and drive customer satisfaction across diverse industries.
Why NexusTech? We offer competitive compensation, comprehensive benefits, flexible schedules, and opportunities for career growth in a collaborative remote environment. Your expertise will directly impact our clients' success while enjoying work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document support cases in CRM systems with detailed technical specifications
- Escalate complex issues to senior engineers with clear problem descriptions
- Conduct system maintenance and security updates across client environments
- Train end-users on new technologies and best practices
- Monitor system performance using monitoring tools like SolarWinds
- Collaborate with cross-functional teams on infrastructure projects
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Expertise in Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Zendesk, Jira) and remote access tools
- Excellent communication skills with ability to explain technical concepts simply
- Proven ability to manage multiple priorities in fast-paced settings
- US citizenship or permanent residency required