Job Description
Join TechNova Solutions' elite night shift support team and unlock your potential with a $5,000 sign-on bonus! We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours. This high-impact role offers competitive compensation, career advancement opportunities, and the chance to work with cutting-edge technology in San Francisco's thriving tech hub. Enjoy premium pay differentials, comprehensive benefits, and a collaborative environment that values your expertise. Apply today and start your journey with industry leaders who invest in their team's growth.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows, macOS, and Linux environments
- Execute system maintenance, updates, and security protocols during off-peak hours
- Document all incidents, resolutions, and knowledge base contributions in ServiceNow
- Collaborate with global IT teams to ensure seamless cross-shift handovers
- Monitor system health and proactively address performance bottlenecks
- Train and mentor junior support staff on advanced troubleshooting techniques
Qualifications
- 3+ years of enterprise-level IT support experience with night shift exposure
- Expert-level proficiency in network diagnostics, cloud platforms (AWS/Azure), and endpoint management
- CompTIA A+, Security+, or equivalent industry certification required
- Exceptional problem-solving skills with ability to work autonomously in high-pressure scenarios
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Strong written communication skills for technical documentation and client interactions
- Ability to obtain and maintain DoD 8570 compliance certifications