Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist in San Francisco! We're seeking a tech-savvy professional to deliver exceptional remote support to our enterprise clients across the Bay Area. Enjoy competitive compensation, full remote flexibility, and career growth in a cutting-edge environment. What you'll love: Collaborative culture, performance bonuses, and state-of-the-art tools. Perks include: Health insurance, 401k matching, and professional development stipend. Ready to transform how businesses manage their tech infrastructure? Apply today!
Responsibilities
- Provide advanced remote technical support for Windows/macOS systems, cloud applications, and network infrastructure
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote desktop tools
- Document all support cases using Zendesk and maintain detailed knowledge base articles
- Collaborate with Tier 2 engineers to escalate unresolved issues and implement solutions
- Conduct user training sessions on cybersecurity best practices and new software deployments
- Monitor system health and proactively address potential outages
- Support enterprise clients during critical business hours (Pacific Time Zone)
Qualifications
- 3+ years of enterprise-level remote technical support experience
- Expert-level troubleshooting skills for Windows Server, Active Directory, and Azure environments
- CompTIA A+, Network+, or relevant industry certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk, LogMeIn)
- Strong written communication skills for technical documentation
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision
- Valid US work authorization required