Job Description
Join TechFlow Solutions' elite remote tech support team in Dallas, TX! We're seeking an immediate hire to deliver exceptional technical assistance to enterprise clients. Enjoy competitive compensation, full benefits, and flexible remote work while advancing your career in a dynamic IT environment.
What We Offer:
- 100% remote work from anywhere in the Dallas metro area
- Comprehensive health, dental, and vision insurance
- 401(k) with 6% company match
- $2,000 annual tech stipend
- Quarterly performance bonuses
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide Tier 2/3 troubleshooting for Windows, macOS, and cloud infrastructure
- Manage ticket queues with SLA adherence and client satisfaction focus
- Document solutions in knowledge base and SOP documentation
- Collaborate with network security team on incident response
- Train end-users on cybersecurity best practices
- Maintain 95%+ first-call resolution rate
Qualifications
- 3+ years enterprise-level remote tech support experience
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Active Directory, SCCM, and Intune
- Strong knowledge of Azure AD and O365 administration
- Experience with remote access tools (TeamViewer, AnyConnect)
- CCNA or similar networking certification preferred
- Ability to work rotating on-call shifts (1 week/month)
- Excellent written and verbal communication skills